{"id":2412,"date":"2019-06-14T12:47:46","date_gmt":"2019-06-14T11:47:46","guid":{"rendered":"https:\/\/apart-herzog.at\/included-services\/"},"modified":"2022-10-31T20:36:23","modified_gmt":"2022-10-31T19:36:23","slug":"service","status":"publish","type":"page","link":"https:\/\/www.apart-herzog.at\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"
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Follow a manual added link<\/a>

Contactless processing<\/h4>
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Link to: Digital room folder<\/a>

Digital room folder<\/h4>
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Follow a manual added link<\/a>

Saalfelden Leogang Card<\/h4>
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Follow a manual added link<\/a>

FAQs<\/h4>
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Contactless transaction<\/h1>\n

Your free time, which is important to us, shouldn\u2019t be wasted with nasty questions and tasks to do which could have been done beforehand. With our extensive website offering information on the region, the digital room folder, the online check in and the contactless payment we give you the possibility to organise everything at home on your couch. Are you stuck in a traffic jam during the journey or something else unforeseen crops up? It doesn\u2019t matter \u2013 through the self-check in you can check in and out totally relaxed at any time.<\/p>\n<\/div><\/section><\/div>

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1<\/h2>\n<\/div><\/section>
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Book on the website for the best price guarantee.<\/p>\n<\/div><\/section><\/p><\/div>

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2<\/h2>\n<\/div><\/section>
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Receive information on all important points \/ take care of the entire organization in advance.<\/p>\n<\/div><\/section><\/p><\/div>

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3<\/h2>\n<\/div><\/section>
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Check in from home & pay (no unnecessary paperwork).<\/p>\n<\/div><\/section><\/p><\/div>

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4<\/h2>\n<\/div><\/section>
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Contactless check-in & enjoy my apartment.<\/p>\n<\/div><\/section><\/p><\/div><\/div>

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Shop now!<\/span>
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…just live according to your feelings and not according to the specifications of others!<\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><\/div><\/div>

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More safety<\/h1>\n<\/div><\/section><\/div><\/div>

Separate secluded location –
\nand yet right on the slopes
\n(Safe for kids)<\/p>\n<\/div><\/section><\/p><\/div>

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Allergy-friendly<\/p>\n<\/div><\/section><\/p><\/div>

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Service number for questions about the house<\/p>\n<\/div><\/section><\/p><\/div>

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Trip cancellation insurance<\/p>\n<\/div><\/section><\/p><\/div><\/div>\n\n

Any questions?<\/span>

We look forward to your individual request!<\/p>\n<\/div><\/span><\/a><\/div>\n

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Frequently asked questions<\/p>\n<\/div>

FAQs<\/h1>
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FAQs to the location<\/h3>
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Are the cable car station, the ski slope, the Epic Bikepark Leogang and the Senses-Experience Park really only 50 meters away from the house and are there really numerous hiking and biking trails leading directly from the house? <\/span><\/span><\/span><\/p>

Yes, the train station, the ski slope, the Epic Bike Park and the Senses-Experience Park are really only 50 meters away from the house and numerous hiking and biking trails lead directly from the house.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Can I hear the snow cannons, the snow groomer, the snow plow and the cable car in the apartment? <\/span><\/span><\/span><\/p>

Yes, you can hear the snow cannon, the snow groomer, the snow plow and cable car in the apartment. Please note, that Apart Herzog is actually in the first row and you are right where the action is.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where can I park my car from the basement parking lot in the event of severe storms (hail)? <\/span><\/span><\/span><\/p>

You can only park your car under the roof of the Steinbergbahn for the duration of the storm. Remove your vehicle immediately afterwards, otherwise public areas and public access roads will be blocked. The use of the Steinbergbahn car park is only permitted as a customer of the Leoganger Bergbahnen and only during the operating hours of the cable car!! Please note that trespassing on the part of the mountain railways can be reported.<\/p>\n

Due to climate change, more strong storms are now also expected in the mountains.Please always check various weather reports for Leogang in good time and independently.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the request\/booking<\/h3>
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How can I request an apartment from you without obligation? <\/span><\/span><\/span><\/p>

1) Go to the booking page<\/a><\/strong>
\n2) Select your travel period. In the text fields below you will find the arrival and departure days as well as the minimum stays
\n3) Choose your apartment
\n4) Follow the steps and at step 4\/5 select “Receive as non-binding offer”
\n<\/strong>5) You will receive an offer. You can later convert this as a reservation yourself!<\/p>\n <\/div> <\/div> <\/div><\/section>\n

How can I book an apartment? <\/span><\/span><\/span><\/p>

1) Go to the booking page<\/a><\/strong>
\n2) Select your travel period. In the text fields below you will find the arrival and departure days as well as the minimum stays
\n3) Choose your apartment
\n4) Follow the steps and complete the booking
\n5) You will receive a reservation confirmation with all the details of the payment and cancellation conditions
\n6) After receipt of the deposit, your reservation will be converted into a booking
\n7) Details for further payment and cancellation conditions can be found on the booking confirmation
\n8) You will then receive the details for arrival and check-in in good time by email and SMS.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the support<\/h3>
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How does your support work? <\/span><\/span><\/span><\/p>

We work on an emergency support basis if the information on the website and in the digital room folder is unclear or there are technical defects in the apartment.The house is equipped with automation technology and all functions and processes are constantly monitored. Any error messages from the systems are transmitted in real time and a corresponding response is made.<\/p>\n

We are exclusively responsible for questions concerning the apartment or the house! The responsible bodies for the various topics are linked accordingly.<\/p>\n

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What are any disruptions? <\/span><\/span><\/span><\/p>

A classic disruption is power failures (approx. 10 minutes) of the main network supplier in the winter holiday periods in the tourist areas. Here the power peaks of households, accommodation and ski areas are reached between 6pm and 7pm.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

What does contactless mean? <\/span><\/span><\/span><\/p>

Contactless means that you can organise your complete holiday from the inquiry to the booking, the payment as well as the arrival and departure contactless. You don\u2019t have to inform us about a late arrival through a traffic jam etc and you are not dependant on our responses. You can find all the information on the websites of the surrounding area, on our website and the digital room folder<\/a><\/strong>. Please keep in mind that we only offer an emergency support.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the house before booking <\/h3>
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Are there discounts for groups, stays of several weeks or multiple stays? <\/span><\/span><\/span><\/p>

In principle, we do not work with any individual bonus systems. Please note that our house has only three apartments for a maximum of 12 people and is mainly only open during the holiday periods. Demand is always high here. The current prices, opening hours and availabilities can always be found in \u201cprices and opening hours\u201d<\/a><\/strong> and in \u201cbooking\u201d<\/a><\/strong>. Please note that the prices in the supermarket are not negotiable!<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is there an oven with a panorama window indoors and outdoors in every apartment? <\/span><\/span><\/span><\/p>

Yes, there is an oven with a panorama window indoors and outdoors in every apartment.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is there a private outdoor sauna with a panorama window in every apartment? <\/span><\/span><\/span><\/p>

Yes, there a private outdoor sauna with a panorama window in every apartment.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is there some roll service? <\/span><\/span><\/span><\/p>

No, there is no roll service. Our apartments work on the principle of self-catering.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Are pets allowed? <\/span><\/span><\/span><\/p>

No, pets are not allowed because we are an allergen-free house.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is smoking allowed inside the building? <\/span><\/span><\/span><\/p>

No, smoking is only allowed outside (balcony, terrace).
\nSmoking is also not allowed in the carport area because the wood is stored there.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the house after booking<\/h3>
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What is the WIFI password? <\/span><\/span><\/span><\/p>

There is no password. The WIFI is password-free.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is the WIFI for free? <\/span><\/span><\/span><\/p>

Yes, the WIFI is for free.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is the local tax included in the price? <\/span><\/span><\/span><\/p>

Yes, the local tax is included in the price.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is the Saalfelden Leogang card included in the price? <\/span><\/span><\/span><\/p>

Yes, the Saalfelden Leogang card is included in the price.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is the final cleaning included in the price? <\/span><\/span><\/span><\/p>

Yes, the final cleaning is included in the price.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Are all household utensils for the use of the devices, skincare products etc. included in the price? <\/span><\/span><\/span><\/p>

Yes, all household utensils for the use of the devices, skincare products etc. included in the price.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is the use of the washing machine and the tumble dryer with washing powder included in the price? <\/span><\/span><\/span><\/p>

Yes, the use of the washing machine and the tumble dryer with washing powder included in the price.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is there a hair dryer in every bathroom? <\/span><\/span><\/span><\/p>

Yes, there is a hair dryer in every bathroom.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Are there enough towels? <\/span><\/span><\/span><\/p>

Yes, there are enough towels in the ski and bike room. In terms of sustainability we recommend to think about a change of towels carefully. A towel can be used 3 to 4 times.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Are there enough bathrobes? <\/span><\/span><\/span><\/p>

As it is only a few meters from the apartment to the private-outdoor sauna, we have decided on sauna towels.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Are there slippers? <\/span><\/span><\/span><\/p>

No, there aren\u2019t as it is only a few steps from the apartment to the private outdoor sauna.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the check-in<\/h3>
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How does the check-in work? <\/span><\/span><\/span><\/p>

You will get the code for the key safe on your phone in time. Please check your phone on the battery level, validity etc. With your code you can check in individually 24\/7. The code is valid during your whole stay. You and all other family members can put the key into the safe while you leave the house.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

From when onwards is it possible to check-in? <\/span><\/span><\/span><\/p>

You can check-in from 3:00pm onwards individually on the day of your arrival (open end).<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Until what time is check-in possible? <\/span><\/span><\/span><\/p>

You can check-in from 3:00pm onwards individually on the day of your arrival (open end).<\/p>\n <\/div> <\/div> <\/div><\/section>\n

How does the key safe work? <\/span><\/span><\/span><\/p>

You will get the code for the key safe in time on your phone. Please check your phone on the battery level, validity etc. With your code you can check in individually 24\/7. The code is valid during your whole stay. You and all other family members can put the key into the safe while you leave the house.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is the code for the key safe valid for the whole stay? <\/span><\/span><\/span><\/p>

Yes, the code for the key safe valid for the whole stay.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Are there enough parking slots in front of the house? <\/span><\/span><\/span><\/p>

Directly in front of the house there is one roofed and assigned 12m2 carport parking space with a fixed charging possibility per CEE 3x16A power socket (please bring along and adapter and a cable yourself) for the apartments Penthouse and Parterre. For the apartment Souterrain there is an assigned 12m2 parking space directly in front of the house. Further parking slots are at the Steinbergbahn car park.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Which address do I enter into the navigation system? <\/span><\/span><\/span><\/p>

Apart Herzog, Rain 40, 5771 Leogang<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Would you like to go skiing or biking before you arrive? <\/span><\/span><\/span><\/p>

Please park your car at the Steinbergbahn. In the arena building of the Steinbergbahn there is a snack bar (hot drinks & snacks) in Sport Mitterer where you can linger, changing rooms and a public toilet which is open during the operating hours of the mountain railway. The parking lots must also be maintained (snow clearing) and are required by the cleaning company.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the check-out<\/h3>
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Until when do we have to check-out? <\/span><\/span><\/span><\/p>

You can stay in the apartment until 08.30 am on the day of departure. In principle, we do not require a deposit. We reserve the right to charge for serious defects or contamination.<\/p>\n

ATTENTION: The check-out times are without exception non-negotiable! The times are contractually agreed with external companies and must be reliably adhered to for perfect organization and quality. The guest after you also expects a clean apartment. We ask for your understanding! Please also let us know if you are leaving earlier (e.g. at night). The apartment is to be left swept clean.<\/strong><\/p>\n <\/div> <\/div> <\/div><\/section>\n

Is a late check-out possible? <\/span><\/span><\/span><\/p>

No, unfortunately a late check-out is not possible because the times are fixed with the cleaning company. There is a snack bar (hot drinks and snacks) in the arena building of the Steinbergbahn in the sports shop Mitterer in which you can stay. Changing rooms and a public toilet which are opened during the operation times of the Steinbergbahn are also available.<\/p>\n

ATTENTION: The check-out times are without exception non-negotiable! The times are contractually agreed with external companies and must be reliably adhered to for perfect organization and quality. The guest after you also expects a clean apartment. We ask for your understanding! Please also let us know if you are leaving earlier (e.g. at night). The apartment is to be left swept clean.<\/strong><\/p>\n <\/div> <\/div> <\/div><\/section>\n

Have you travelled by train or do you need to wait on site? <\/span><\/span><\/span><\/p>

It is a 20-minute walk from the Steinbergbahn to the train station Leogang. There is a snack bar (hot drinks and snacks) in the arena building of the Steinbergbahn in the sports shop Mitterer in which you can stay. Changing rooms and a public toilet which are opened during the operation times of the Steinbergbahn are also available.<\/p>\n

ATTENTION: The check-out times are without exception non-negotiable! The times are contractually agreed with external companies and must be reliably adhered to for perfect organization and quality. The guest after you also expects a clean apartment. We ask for your understanding! Please also let us know if you are leaving earlier (e.g. at night). The apartment is to be left swept clean.<\/strong><\/p>\n <\/div> <\/div> <\/div><\/section>\n

Do you still want to go skiing or biking before departure? <\/span><\/span><\/span><\/p>

Please park your car at the Steinbergbahn. In the arena building of the Steinbergbahn there is a snack bar (hot drinks & snacks) in Sport Mitterer where you can linger, changing rooms and a public toilet which is open during the operating hours of the mountain railway. The parking lots must also be maintained (snow clearing) and are required by the cleaning company.<\/p>\n

ATTENTION: The check-out times are without exception non-negotiable! The times are contractually agreed with external companies and must be reliably adhered to for perfect organization and quality. The guest after you also expects a clean apartment. We ask for your understanding! Please also let us know if you are leaving earlier (e.g. at night). The apartment is to be left swept clean.<\/strong><\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div>
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FAQs to the surrounding area<\/h3>
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Where do I get information on food, drinks, activities (ski, bike, hike\u2026) popular destinations? <\/span><\/span><\/span><\/p>

Here you can find information on the region Saalfelden Leogang.<\/a><\/strong>
\nYou can find further information in the digital room folder<\/a>.<\/strong><\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where do I get information on the skiing area? <\/span><\/span><\/span><\/p>

Here you can find some information on the skiing<\/a><\/span><\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where do I get information on the bike park? <\/span><\/span><\/span><\/p>

Here you can find some information on the bike park<\/a><\/span>.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where can tickets (ski cards, bike cards) be ordered and sent home? <\/span><\/span><\/span><\/p>

Tickets can be ordered and sent home on the website saalbach.com<\/a><\/span>.
\nATTENTION: Please keep in mind that it will take at least 10 working days and more from the ordering payment to the arrival at home outside of Austria. In Austria it takes around 5 to 10 working days. For further information please contact the Bergbahnen<\/a><\/span>.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where can I book ski courses and snowboard courses (private teachers and group courses)? <\/span><\/span><\/span><\/p>

In the ski school Skischule Altenberger<\/a><\/span>, the SchneeSportSchule<\/a><\/span> and Skischule Deisenberger<\/a><\/span>. The assembly point of the ski school Altenberger is in the kinderland opposite the Kralleralm and above the Steinbergbahn.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where can I order equipment (ski, bike,..)? <\/span><\/span><\/span><\/p>

You can order the equipment in the Sport Mitterer<\/a><\/span> sports shop.<\/p>\n <\/div> <\/div> <\/div><\/section>\n

Where can I book bike courses (private teacher and group courses)? <\/span><\/span><\/span><\/p>

In the Bikeschule Elements-Outdoorsports<\/a><\/span> or Bikeschule LeGuide<\/a><\/span>.<\/p>\n <\/div> <\/div> <\/div><\/section>\n<\/div><\/p><\/div>

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More benefits for your Leogang holiday<\/p>\n<\/div>

Your Saalfelden Leogang Card<\/h1>
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Saalfelden Leogang Card in winter:<\/strong><\/p>\n