Room folder

Information from A to Z

Allergy sufferer friendly

All apartments are allergy sufferer friendly. Bed linen get washed with 60 degrees and towels get washed with 90 degrees. Without disinfectant. Smoking and pets are not allowed.

Arrival and departure

All information can be found in the FAQs.


In Leogang, night owls are expected in the Kraller Alm and in the Magnifique.
More informations in eat & drink.

Babybed, high chair and babytube

For directbookers they are free on demand.


The tourist office is in charge of the contact data from babysitters: +43 6582 70660. The hotel Krallerhof is in charge of the Kralli’s Kids Club: +43 6583 8246

Bicycle storage room

The bicycle storage room can be locked with your key chip.

Cash machine (ATM)

Cash machines are located at the areana building at the Asitzbahn valley station and at the Raiffeisenbank Pinzgau Mitte (Leogang valley) and are opened 24hours.

Case of fire

In case of fire please use the extinguisher and call the fire brigade: 122

Damage and bails

A bail is not necessary. You have to leave the room broom-clean. Heavy damages get to invoice.

Doctor and pharmaces

The emergency numbers of the pharmacies and the doctors as well as the opening times of the pharmacy in Leogang can be found in the apartment.

Domiciliary rights

The landlord is entitled to terminate accommodation contracts (even after moving into the apartment) with immediate effect and make the guest leave the house if the guest endangers the security or the reputation of the apartment house or annoys other guests, residents, passer-by’s or neighbours repeatedly. Repeated violation of the house rules stated in the apartment or the damage or theft of property entitle the landlord to terminate the contract immediately.

Key Chip

We put your key chip into the key safe for your self-check-in. We send you the code per text message to the phone number you filled in in the booking form. We recommend to leave the key chip in the key safe when you leave the house. The loss of the chip costs 50 euros.

Be careful: in the ski school Altenberger you have to show your key.

Lost property

Lost property will be kept for one year.

Night’s rest

In the time from 10pm to is night’s rest. Please use a household noise level.

Parking spaces

Directly in front of the house parking spaces are provided. Further public parking spaces are provided at the Steinbergbahn car park.


Pets are not allowed due to the allergy-friendly rooms.

Picture postcards and stamps

You can buy postcards and stamps at the post office in the pharmacy in Leogang.


Every apartment has a private outdoor sauna on the balcony or on the terrace.


The ski room can be locked with your key chip.


Smoking is not allowed!


Reviews are the be-all and end-all for successful companies. Please rate the points service and gastronomy with full points or not, as these do not apply to our house and the overall ranking is therefore falsified. Thanks very much!

Starter package on household appliances

The starter package on household appliances is included in the price: dishwasher tab, detergent, sponge, toilet and paper.

Starter package on standart spices

The starter package on standart spices is included in the price: salt, pepper and coffee

Sonicwindows and - doors

In the living room and in the bedrooms there are sonic windows and in the bedrooms sonic doors as well.


The stove is easy to handle at any time you want to.

Suitcase deposit

You can unload the suitcases before check-in.

Towels and bed linen

Towels and bed linen are included in the price. You will get further ones for free.

Weekly cleaning

The weekly cleaning is included in the price and doesn’t get charged extra.

We go green

We care about our environment and due to this we use the dry steam system “Thermostar” without chemical detergent.
Our rooms are suitable for allergy sufferers. Please think about the changing of towels and bed linen.


The Wi-Fi is free and you don’t need a password.

Wood and woodbag

The wood is included in the price and you can get new wood with your woodbag.